Privacy Policy

1. Introduction

Welcome to NECOS Fragrances. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or communicate with our team.

2. Information We Collect

When you interact with our website, we may collect:

• Personal Information: Full name, email address, and phone number.
• Delivery Information: Shipping address, city, and postal code.
• Order Information: Products purchased, order history, payment method, and transaction details.
• Technical Information: IP address, browser information, device details, and website usage data.
• Communication Information: Messages, inquiries, feedback, and customer support requests.

3. How We Use Your Information

We use collected information to:

• Process and deliver customer orders.
• Confirm purchases and provide order updates.
• Respond to inquiries and customer support requests.
• Manage returns, refunds, and exchanges.
• Improve website performance and user experience.
• Detect fraudulent transactions and protect our services.
• Send promotional communications where permitted and with appropriate consent.

4. Information Sharing

We may share necessary information with trusted service providers, including delivery partners, payment processors, website hosting providers, and customer support services.

We do not sell customer personal information to advertisers.

Information may also be disclosed when required by applicable law.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to maintain website functionality, remember preferences, support shopping features, and understand website performance.

Where optional analytics or marketing cookies are used, we will provide appropriate information and choices as required by applicable law.

You can manage certain cookie preferences through your browser settings.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet-based service can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to complete transactions, provide customer support, maintain appropriate business records, and comply with applicable legal obligations.

8. Your Privacy Choices

You may contact us to request information about your personal data, correct inaccurate details, or request deletion where applicable.

You may also unsubscribe from promotional messages.

We will handle requests according to applicable laws and relevant legal exceptions.

9. Third-Party Services

Our website may use external payment, delivery, hosting, or communication services. These providers may process relevant information according to their own applicable privacy practices.

Some providers may process information outside Sri Lanka, subject to applicable legal requirements.

10. Policy Updates

NECOS Fragrances may update this Privacy Policy to reflect changes in business operations, technologies, or legal requirements.

Updates will be published on this page with a revised effective date.